Would it be possible to share the source/original file from which the PDFs are generated? Also the name and version of the application along with the workflow/steps? Upload it to the Document Cloud storage, generate the share link and send it in the private message only.
Download the Process Monitor tool, run it, try reproducing the issue, save the log files. Would it be possible to share the sample PDF files in a Private message only so that we can test it at our end?Īlso, collect the process monitor logs for the machines on which you are experiencing this issue for further investigation. I am really sorry for the delayed response and for the trouble you had. Note: Please turn on the security after testing. Go to Adobe Acrobat DC > Preferences > Enhanced Security > Turn off the protected mode and uncheck the Enhanced Security > Click OK > Reboot the application and check. Is the file stored locally on your computer or is it on a shared network drive? Please try to download the file to your computer and then try to edit and check.Īlso, for testing purpose please try to turn off the protected mode. For more information please refer to the help article ( ) Make sure you have the latest version 20.006.20042 installed. What is the version of the Adobe Acrobat DC you are using? To check the version of the application please use the link ( ) Please upload the file to the document cloud ( ) generate the link and share the link with us. If its a file specific issue please share the file with us for testing. Is this a behavior with a particular PDF file or with all the PDFs that you try to edit? Please try to edit a different PDF file and check. As described the application is slow in editing the document.
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